Privacy Policy

Introduction

Vivocomp is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services. By accessing our website and providing your personal data, you acknowledge that you have read and understood this Privacy Policy and agree to the terms described herein.

Contact Information

Vivocomp Via dei Vegerio, 6/5 17100 Savona SV, Italy, VAT NUMBER: 01889180095 Email: info@vivoboard.com

1. Personal Data Collection

1.1 Categories of Information Collected

• Category 1: If you do not register: your IP address.
• Category 2: If you register for the newsletter or a webinar: your email and newsletter preferences.
• Category 3: Via cookies: tracking of how you use the website.
• Category 4: Invoice and contact details if one of the products or services of Vivocomp is ordered or a contact request is submitted.
• Category 5: Sweepstakes and competition participation.

1.2 How Information is Collected

We collect information when you:

• Purchase a product: name, address, email address.
• Subscribe to our newsletter or other subscriptions: email address.
• Browse our website: automatically receive your computer’s IP address.

1.3 Data Collection Sources

We may receive information from other sources, such as business partners, marketers, and social network services, to enhance our records. When accessing our services through third-party websites, we may receive information based on their data practices.

1.4 Data Collectors

Vivocomp collects personal information directly and may use third-party apps/platforms (e.g., Klaviyo, Shopify, Google Analytics) in certain cases.

2. Purpose of Data Processing

2.1 Why Information is Collected

• Category 1: Improve the website and include data in anonymous statistics.
• Category 2: Send direct marketing and newsletters based on explicit consent.
• Category 3: Improve user experience with explicit consent.
• Category 4: Provide and invoice requested services.
• Category 5: Verify eligibility for sweepstakes/competitions and contact winners.

2.2 Direct Marketing

With your consent, we may use your data for direct marketing. You can withdraw consent at any time.

3. Data Transmission

We may transmit anonymized and/or aggregate data to organizations outside the European Economic Area (EEA) with appropriate safeguards.

4. Access by Employees and Third Parties

Employees may access data to process it. We use third-party apps like Shopify, Referralcandy, and Klaviyo, ensuring GDPR compliance.

5. Fraud and Credit Check

Before concluding a purchase contract, we perform fraud and credit checks to offer payment options and prevent payment default. This processing is necessary for our legitimate interest.

6. Third-Party Services

Various third-party services process personal data, including payment gateways, shipping partners, and social media platforms. Refer to their privacy policies for details.

7. Shopify

Our store is hosted on Shopify Inc., and we follow their security measures. Payment data is encrypted through PCI-DSS standards.

8. Duration of Processing

We store and process personal data for the duration necessary for processing purposes and the contractual relationship. Retention periods may extend up to ten years.

9. Your Rights

You have rights to access, correct, erase, object, and port your data. You can exercise these rights by contacting us at info@vivoboard.com.

10. Security

We have implemented security measures to protect personal data from unauthorized access, destruction, or disclosure. We are not liable for damages arising from incorrect or unlawful use by third parties.

11. Changes to Privacy Policy

We reserve the right to modify this Privacy Policy, with changes taking effect upon posting. Material changes will be notified to users.

12. Links to Other Websites

We are not responsible for the privacy practices of linked websites. Visitors should be aware that privacy policies may differ.

13. Cookies

Refer to our website's Cookie Policy for information on the use of cookies.

This Privacy Policy was last updated on 23/11/2023